Terms of service

Updated 15.08.2026

TERMS AND CONDITIONS OF SERVICE – STRATO3D

Disegnatori Associati S.r.l. – STRATO3D brand
Via Michelangelo Buonarroti 90 – 20900 Monza (MB)
VAT/Tax code 11901170966 – info@strato3d.it

Last updated: 28.08.2026

These Terms and Conditions ("Terms") govern access to and use of the site strato3d.it (the "Site") and the sale of the Products and Services of Disegnatori Associati S.r.l. ("Strato3D" or "the Company"). Sending an order entails the full and unconditional acceptance of these Terms, of the Policy on withdrawal/returns/refunds and of the Privacy Policy. Anyone who does not accept them must not use the Services or make purchases.

1. Definitions

"Strato3D" / "the Company": Disegnatori Associati S.r.l., owner and operator of the Site.
"User" / "You": anyone who accesses or uses the Services.
"Consumer": a natural person who purchases for purposes unrelated to their entrepreneurial, commercial or professional activity.
"Professional customer" / "B2B": a company, professional or VAT number holder who purchases in the exercise of their activity.
"Products": goods (filaments, 3D printers, scanners, laser machines, accessories) and services (consultancy, 3D printing on request) offered for sale.
"Beneficiary": the customer who makes payment, in whole or in part, by means of Carta del Docente, government bonuses, vouchers or other comparable coupons.

2. Acceptance and amendments

Access to the Services and the sending of an order constitute acceptance of these Terms. The Company may amend them at any time; the amendments apply to orders subsequent to their publication. Orders already confirmed remain governed by the Terms in force at the time of confirmation.

3. Account

Registration may be required for certain functions or purchases. The User guarantees the truthfulness of the data provided and is solely responsible for the safekeeping of the credentials and for any activity carried out with their account. The Company may suspend or close the account in the event of breach of the Terms, untruthful data or unlawful use, without this giving rise to any right to compensation.

4. Conditions of sale

4.1 Nature of the order and conclusion of the contract

The sending of the order by the Customer constitutes an irrevocable contractual offer pursuant to art. 1329 of the Italian Civil Code for a period of 15 days. The automatic email generated by the Site attests to the mere receipt of the offer and does not constitute acceptance or conclusion of the contract, nor a commitment as to availability or delivery date.

The contract is concluded exclusively upon acceptance by the Company, which is deemed given upon the issue of the order confirmation/invoice or of the shipping confirmation. The conditions indicated therein are the only binding ones and prevail over any differing indication present in the catalogue, including availability, prices and estimated timeframes.

The Company reserves the right to refuse or cancel any order, in whole or in part, before confirmation, in the event of unavailability, price or description errors, stock misalignments, suspected unlawful use or payment problems; in such cases the Company's only obligation is the refund of any amounts paid, to the exclusion of any further claim.

4.2 Prices and payment

Prices are in Euro, excluding taxes unless otherwise indicated, and may vary without notice; the applicable VAT is calculated in the cart on the basis of the type of customer and the country of destination. The price indicated in the order confirmation prevails. Shipping costs are added before the final confirmation. Full payment is a condition for the processing and shipping of the order: the delivery terms run from the actual crediting of the sums. In the event of reversal, revocation or failure of the payment, the Company may suspend or cancel the order with immediate effect.

Manifest price errors (typos, clearly inconsistent prices) do not bind the Company, which may cancel the order even after confirmation, with a full refund.

4.3 Availability, delivery times and risk

The availability and times indicated in the catalogue are merely indicative and may contain errors or temporary misalignments linked to warehouse management and to supply from suppliers: they do not constitute a guarantee of immediate physical stock nor of delivery on a specific date and are in no case essential pursuant to art. 1457 of the Italian Civil Code, unless otherwise agreed in writing.

For Products not immediately available, the Company communicates in writing an estimated availability date (ETA). Delivery takes place approximately within 3/5 working days from the joint occurrence of: (i) crediting of the payment and (ii) availability of the goods according to the ETA communicated in writing. Delays due to force majeure or causes not attributable to the Company (weather events, strikes, customs, logistical or courier disruptions, delays by the manufacturer) are excluded from liability.

For Professional customers, the risk of loss and damage transfers upon delivery to the first carrier. For Consumers, the risk transfers upon delivery to the Consumer or to a carrier chosen by them and not proposed by the Company. It is the recipient's duty to check the parcel upon delivery and to enter a written reservation on the transport document in the event of visible damage or tampering, failing which the related claims lapse within the limits of the law.

4.4 Withdrawal, returns and refunds

Withdrawal, returns and refunds are governed by the Policy on withdrawal, returns and refunds, an integral part of these Terms, to which reference is made. In summary:

Consumers – right of withdrawal within 14 days of receipt (arts. 52 et seq. of Legislative Decree 206/2005), with refund of the price and of the standard shipping only; return costs borne by the Consumer; proportionate deduction, up to 90%, for the diminished value resulting from invasive opening, assembly, activation or use of the goods; statutory exclusions under art. 59 (including goods personalised/configured on request). Payments with Carta del Docente, bonuses or vouchers are subject to art. 4.6, which prevails over the provisions of this point.
Professional customers (B2B) – no right of withdrawal; orders final, binding and non-cancellable, unless otherwise agreed in writing and in advance; the conditions set out in the invoice apply.

In the event of conflict with the Policy on withdrawal/returns, the Policy prevails.

4.5 Warranty

New Products benefit, for Consumers, from the 24-month legal guarantee of conformity from delivery (arts. 128 et seq. of Legislative Decree 206/2005), with the right to repair or replacement and, in the cases provided by law, to a price reduction or termination. For Professional customers, the warranty for defects under arts. 1490 et seq. of the Italian Civil Code applies, with notification within 8 days of discovery (art. 1495 of the Italian Civil Code) and handling, where applicable, by means of repair or replacement in accordance with the manufacturer's conditions, excluding refunds unless otherwise agreed in writing. In any case, defects resulting from improper use, tampering, non-compliant installation or maintenance, wear of consumables and interventions by unauthorised third parties are excluded from the warranty.

4.6 Payments with Carta del Docente, bonuses and vouchers

4.6.1 Nature of the voucher. The transmission of the voucher code does not constitute payment of the price, but a mere payment proposal. Payment is deemed completed exclusively at the moment in which the voucher is validated on the ministerial platform and the relevant amount is actually credited to the Company.

4.6.2 Condition precedent. The order is accepted subject to the condition precedent of the positive outcome of the validation and of the actual collection of the voucher. Until the condition is fulfilled, no delivery obligation arises for the Company, and this by way of derogation from any delivery term indicated in the catalogue, during the order phase or in interim communications.

4.6.3 Transmission deadlines. The voucher must be generated by the Beneficiary in the correct category and for the correct amount and transmitted to info@strato3d.it at least 5 working days before the expiry date indicated on the voucher itself. Vouchers transmitted after that deadline are accepted without any guarantee of processing by the expiry date and remain at the exclusive risk of the Beneficiary.

4.6.4 Beneficiary's duty of verification. It is the exclusive duty of the Beneficiary to verify in their own private area on cartadeldocente.istruzione.it that the voucher is validated and that the transaction has been confirmed by the Ministry, and to report in writing to info@strato3d.it, within 48 hours, any anomaly found, including a voucher not validated, incorrect amount or category, a voucher already spent, cancelled or expired. Once that deadline has passed without a report, the transaction is deemed accepted in the state in which it is.

4.6.5 Failure to collect. In the event of failure to collect the voucher, or partial or late collection, for any cause not directly attributable to wilful misconduct or gross negligence of the Company — including a voucher generated in a non-compliant category or amount, a voucher already spent, cancelled, revoked or expired, revocation or failure of confirmation by the Ministry, malfunction or unavailability of the ministerial platform, late or incomplete transmission, failure to report pursuant to art. 4.6.4 — the price remains fully due from the Beneficiary, who must pay it by bank transfer within 5 days of the request. Failing this, the contract is terminated by operation of law pursuant to art. 1456 of the Italian Civil Code and any goods delivered must be returned by and at the expense of the Beneficiary within 10 days, in the state in which they were received.

4.6.6 Retention of title. The goods remain the property of Disegnatori Associati S.r.l. until the full collection of the consideration, pursuant to art. 1523 of the Italian Civil Code.

4.6.7 Delivery methods and residual amount. For orders paid with Carta del Docente, bonuses or vouchers, collection at our premises is not permitted; shipping takes place exclusively in insured form. Any difference between the value of the voucher and the order total is settled exclusively by bank transfer, no later than the last day of validity of the voucher.

4.6.8 Refunds. The voucher cannot be returned and no cash refund is provided in any case. Any exercise of the right of withdrawal, where applicable, is governed by the Policy on withdrawal, returns and refunds.

5. Intellectual property

All contents of the Site are the property of the Company or of its licensors and are protected by law. Their reproduction, extraction, distribution, modification and any use not expressly authorised in writing are prohibited. The automated collection of data and contents (scraping) and any unauthorised commercial use of the Site's materials are prohibited.

6. User conduct

The User undertakes to use the Services only for lawful purposes and not to compromise or overload the Site, attempt unauthorised access, use unauthorised automated tools, introduce malware or carry out computer attacks. The Company may suspend access and take action in the competent fora to protect its rights.

7. Limitation of liability

The Services are provided "as is", without any guarantee of uninterrupted or error-free operation of the Site.

To the maximum extent permitted by law, the Company's liability is limited to the value of the order that gave rise to the claim and excludes indirect or consequential damages (loss of profits, of production, of data, business interruption), in particular in relations with Professional customers.

Any liability that the law does not allow to be excluded or limited remains firm and unaffected, in particular the legal guarantee owed to Consumers and liability for wilful misconduct, gross negligence and personal injury. The limitations of this article do not apply to Consumers where incompatible with the mandatory protections reserved to them.

8. Indemnity

The Professional customer undertakes to indemnify and hold the Company harmless from claims, damages and expenses, including reasonable legal costs, arising from the breach of these Terms or from the unlawful use of the Services. The clause does not apply to Consumers where incompatible with the mandatory protections reserved to them.

9. Force majeure

The Company is not liable for non-performance or delays due to causes beyond its control, including force majeure, measures of the authorities, unavailability of suppliers, logistical, customs, IT or courier events, as well as malfunctions or unavailability of public or third-party payment platforms.

10. Privacy

The processing of personal data is described in the Privacy Policy published on the Site.

11. Applicable law and jurisdiction

These Terms are governed by Italian law.

For Consumers, the court of the place of residence or elected domicile has jurisdiction, pursuant to art. 66-bis of Legislative Decree 206/2005; the European online dispute resolution platform is also available (ODR: ec.europa.eu/consumers/odr). For Professional customers, the Court of Monza has exclusive jurisdiction.

12. Final provisions

Entire agreement: these Terms, the Policy on withdrawal/returns/refunds and the Privacy Policy constitute the entire agreement between the parties.
Prevalence: in B2B relations, in the event of conflict with any purchase conditions of the Customer, these Terms and the Company's invoice conditions prevail.
Severability: the invalidity of a single clause does not affect the remaining ones.
Waiver: the failure to enforce a right does not constitute a waiver thereof.
Assignment: the Customer may not assign the contract without the written consent of the Company.

Pursuant to arts. 1341 and 1342 of the Italian Civil Code, the Professional customer specifically approves in writing — by means of a dedicated acceptance given at checkout — the following clauses: 4.1 (irrevocable offer and conclusion upon confirmation/invoice), 4.2 (payment as a condition, price errors), 4.3 (non-essential times, transfer of risk), 4.4 (exclusion of withdrawal and non-cancellable B2B orders), 4.5 (exclusion of B2B refunds), 4.6 (condition precedent of payment, voucher transmission deadlines, duty of verification and failure to collect), 7 (limitation of liability), 8 (indemnity), 9 (force majeure), 11 (exclusive jurisdiction of Monza), 12 (prevalence and prohibition of assignment).

On the same basis, the Beneficiary who pays by means of Carta del Docente, bonuses or vouchers specifically approves in writing — by means of a dedicated acceptance given at checkout — the clauses set out in arts. 4.6.2 (condition precedent), 4.6.3 (transmission deadlines), 4.6.4 (duty of verification) and 4.6.5 (failure to collect).