3D Printer Technical Assistance and Support — Made in Italy

Buying a 3D printer is just the beginning. For Italian schools, businesses, and laboratories, Strato3D offers a comprehensive technical support service with certified technicians, original spare parts readily available, and phone and email support in Italian. Our strong point? We are Italian, we speak Italian, and when needed, we come to you.

Our support services

1. Installation and testing

Unpacking, assembly, testing, and first test print of your machine. Available both at the Strato3D laboratory and at your location, throughout Italy.

2. Operator training

Customized training courses for your team: from the fundamentals of slicing to preventive maintenance. Available in person or online, with educational material in Italian.

3. Preventive maintenance

Annual routine maintenance programs: cleaning, lubrication, alignment checks, replacement of worn consumables. Drastically reduces breakdowns and extends machine life.

4. Repair and spare parts

Repairs in the laboratory or on-site, with original spare parts from Bambu Lab, Creality, Prusa, Raise3D, BCN3D, Anycubic, and other brands. Most common spare parts (hot-ends, fans, build plates, BLTouch, encoders) in stock.

5. Remote support

Phone, email, video calls, and screen sharing to resolve issues with slicing, parameters, calibration, firmware errors. Response SLA within 4 working hours.

6. Firmware updates and modding

Secure firmware updates, Klipper installation on compatible machines, hardware upgrades (direct extruders, sensors, SKR/BTT motherboards).

SLA and intervention times

Phone/email support: response within 4 working hours (Mon-Fri 9:00-18:00).
Laboratory intervention: taken into charge within 24-48 working hours.
On-site intervention: within 3-5 working days (Northern Italy), 5-7 days (Central-Southern Italy).
Standard spare parts: shipped within 24 working hours of order.
Priority assistance contracts: improved SLAs with intervention within 24h.

Officially supported brands

Bambu Lab: X1, P1, A1, H2D, P2S, X2D — authorized assistance in Italy.
Creality: K1, K2, Ender, CR-10, HALOT — spare parts and firmware.
Prusa: MK4, XL, Core One, MMU3, Pro HT90 — specialized support.
Raise3D: Pro3, Pro3 HT, E2 — certified partner.
BCN3D: Epsilon, Sigma — IDEX assistance.
Anycubic, Elegoo, Snapmaker, xTool: full range support.
Resin Printers: all LCD/MSLA technologies.

Services designed for schools and businesses

For schools

Dedicated agreements for technical institutes, primary/secondary schools, ITS, universities. Packages including printer + teacher training + annual assistance at a fixed price.

For businesses

Multi-year assistance contracts with guaranteed SLAs, electronic invoicing, MePA management, replacement and upgrade programs. For machine fleets, we offer a dedicated account manager.

Typical cases resolved

Prints detaching from the build plate (calibration, adhesion).
Extrusion errors (under/over-extrusion, clogging).
Firmware issues (rollback, updates).
Replacement of worn hot-end (especially with abrasive materials).
Repair of encoders, motors, driver boards.
Calibration of AMS, filament sensors, induction probes.
Replacement of FEP/nFEP and LCD screen on resin printers.

Frequently asked questions

Can I bring my printer even if I didn't buy it from you? Yes, we assist any brand/model provided it is compatible with spare parts available on the market.

How much does the diagnosis cost? Free phone diagnosis. Laboratory diagnosis €30 (deductible if you proceed with the repair).

Do you have an annual assistance contract? Yes, with guaranteed SLAs and included spare parts. From €290/year per machine (Bambu/Creality consumer) up to €1,500/year for industrial printers.

Do you also repair printers from smaller Chinese brands? Yes, if spare parts are reasonably available. Diagnosis always available.

Open a support ticket

Write to us at assistenza@strato3d.it or fill out the support form on our website. Indicate the model, problem description, and photos/videos if possible — the more details you give us, the faster the resolution will be.