Teacher's Card — 3D Printers and 3D Scanners
Strato3D accepts the Carta del Docente (the Italian teachers' training voucher) for the purchase of 3D printers, 3D scanners and accessories. We are official Bambu Lab resellers in Italy.
The deadline for using Carta del Docente vouchers for the current year has expired
Vouchers for the current annual period can no longer be used: the deadline expired on 31 August 2026.
We would like to thank all the teachers who chose us this season. If you have a voucher that has already been generated but not yet redeemed, call us on 393 53 48 510: we will check together whether the order can still be validated. We cannot guarantee it, but we will do everything we can.
For all other purchases we remain at your disposal with the usual payment methods, and we will start accepting vouchers again when the next annual period opens.
See you next year — and with something more
From the next Carta del Docente annual period we are expanding our offering for schools:
- Training courses on 3D printing and modelling, designed for use in the classroom and in the workshop.
- Design and slicing software, which can be purchased with the voucher.
- Reserved terms for those who bought a 3D printer from us this year.
Anyone who has already chosen Strato3D this season will have access to dedicated discounts on courses and software: it is our way of saying thank you and of supporting you beyond the purchase of the machine.
Stay tuned. See you when vouchers open again.
Why insured shipping is the only option
This is not a bureaucratic rule: it is there to protect you. Once a Carta del Docente voucher has been validated, it cannot be cancelled or credited back to the teacher's wallet: this is set out in the rules of the ministerial platform and is beyond our control. This means that if you were to collect the machine in person and it were damaged in transit, we could not refund you, return the amount to you or replace the product: the voucher would count as spent and its value would be lost.
Shipping insured for the invoice amount covers precisely this risk, that is, damage caused during transport. For this reason, on purchases made with Carta del Docente, bonus schemes or vouchers, collection in person and uninsured delivery methods are not permitted. Orders placed with a different method do not comply with our terms of sale and are cancelled at the verification stage.
Goods damaged in transit. If the parcel or the product arrives damaged, report it to us at the time of delivery (or accept the parcel subject to inspection) and in any case within 48 hours of receipt, before installing or using the product, by writing to info@strato3d.it with photographs of the parcel and its contents. If the damage is acknowledged by the carrier, the insurance policy applies and we will send the product out to you again. Any defects that emerge during installation or use are handled under the legal guarantee of conformity.
⚠️ How to read the status of your voucher order
The order does not show as "paid" on the site: this is normal. Payment with Carta del Docente does not pass through the site's online payment systems. If in your account or in the summary email the order appears as unpaid, awaiting payment or with no amount recorded, this is not an error: it is a consequence of the fact that the order is not completed on the site, but only at the end of the voucher's administrative process (issuing of the invoice, collection of any remaining balance, validation and actual crediting of the voucher). No action is required on your part and you do not need to make a further payment.
Shipping times are not those shown in the catalogue. The timescales shown on the product pages and at checkout refer to orders finalised with ordinary online payment, which enter processing immediately. Voucher orders follow a different route: they join the warehouse queue only after the process has been completed, and handling and delivery times differ accordingly. For these orders, the only binding timescales are exclusively the indicative ones set out in the Shipping Policy and in the invoice/order confirmation issued by the Company, which prevail over any conflicting information shown on the product pages, in the basket or in the automatic emails generated by the site. In the event of a discrepancy between the Shipping Policy and the invoice/order confirmation, the latter prevails.
In the current period a significant backlog has also built up due to the number of voucher applications to be processed: we ask you to bear this in mind and not to regard any deviation from the standard times stated elsewhere on the site as a delay.
Shipping times – voucher orders from 10 to 31 August 2026
Due to the high number of orders received in the period, orders paid with Carta del Docente, bonus schemes or vouchers placed from 10 to 21 August 2026 are shipped within approximately 20/25 working days from completion of the administrative process. Orders placed from 22 August to 31 August 2026 are shipped within approximately 25/35 working days from completion of the administrative process.
The process is deemed complete when all of the following conditions are met:
- issuing and sending of the invoice;
- collection, by bank transfer, of any remaining balance not covered by the voucher;
- confirmation that the voucher application has been successful, with validation and actual crediting of the amount.
The 20/25 working day and 25/35 working day periods therefore run from the completion of the last of these conditions and not from the date of the order. This is an indicative and non-essential deadline within the meaning of art. 1457 c.c.: any deviations due to force majeure, manufacturer delays or logistics, customs or carrier disruptions are not attributable to the Company.
Voucher orders already placed
Shipping starts after payment is received. The order is completed when the voucher has been validated and the amount actually credited. Until that point the goods are not shipped.
Any difference is settled by bank transfer. If the value of the voucher does not cover the full order total, including shipping, the difference must be paid by bank transfer.
Check the outcome yourself. In your personal area on cartadeldocente.istruzione.it, check that the voucher shows as validated and that the transaction has been confirmed by the Ministry. Report any irregularity to us within 48 hours by writing to info@strato3d.it.
If the voucher is not collected for reasons beyond our control (incorrect, already spent, cancelled or expired voucher, or failure to obtain ministerial confirmation), the order amount remains due and must be settled by bank transfer.
Tracking. The tracking code is provided by the shipping agent and made available approximately 3 days before the actual delivery: it is the appointed carrier that sends it directly to the customer, by email, in order to arrange and agree the delivery. The absence of a tracking code in the days following the order does not indicate any irregularity: the code is generated only in the final stage of processing.
Full terms are set out in the Terms of Service (art. 4.6) and in the Shipping Policy.
What you can buy with the voucher
FDM 3D printers (Bambu Lab, Creality, Prusa and other brands), resin printers, Revopoint 3D scanners, filaments, resins and accessories. Everything you need to set up a 3D printing workshop at school.
Advice included
When you buy with the Carta del Docente you receive free technical advice to help you choose the product best suited to your level of experience and your budget, together with pre-sales and after-sales support, including remote support.
Write to us at info@strato3d.it or call us on 393 53 48 510.